AI support for the world's biggest experiences.
An AI agent trained on Civitatis help content — instant answers on bookings, cancellations, vouchers, and tour details. Multilingual, 24/7, embedded right in the app.
Ask it anything
Click a question to copy it, then paste into the chat widget. Try the Spanish ones too.
Not a chatbot. An AI agent.
Lorikeet reads, understands, and responds — not keyword matching on a script.
Multilingual by default
Customers from 4,290+ destinations in every language. The agent replies natively in Spanish, English, French, Italian, Portuguese, and more.
Booking-aware
Connected to booking data so the agent knows tour dates, voucher status, cancellation windows, and payment state — no copy-paste needed.
Travel-grade guardrails
Handles refund policies, date-sensitive bookings, and multi-currency payments with accuracy controls and human escalation built in.
Built in hours, not sprints
Zero custom code. Every piece configured through the Lorikeet product.
Imported help content
Knowledge articles covering bookings, cancellations, refunds, vouchers, group discounts, and payment issues.
Wired up the AI
A natural-language workflow tells the agent how to answer, when to escalate, and how to stay on-brand.
Embedded the widget
One script tag on this page. In production, the same widget drops into the Civitatis app and website.
What's inside this demo
Everything is transparent — the Lorikeet sandbox is open for the Civitatis team to inspect.
Knowledge articles
Sourced from Civitatis help content — bookings, cancellations, refunds, vouchers, payments, and more.
NL workflow
Plain-English instructions for answering FAQs, escalating edge cases, and closing conversations gracefully.
Live chat channel
The widget on this page is connected to the Lorikeet sandbox. Every message goes through the real AI agent.
Ready to see the full picture?
This is the FAQ slice. In production, the same agent hooks into your booking and payment APIs to resolve tickets end-to-end.
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